• Customization Specialist - Champion - Boston, MA

    Job Locations US-MA-Boston
    Job Post Information* : Posted Date 3 weeks ago(10/31/2018 8:11 AM)
    Pos. Type
    Full Time Regular
    Pos. Category
    Retail Stores
    Due Date
    Location : Street
    333 Newbury St
    Location : Zip
  • Overview

    CHAMPION® IS AUTHENTIC ATHLETIC APPAREL. Founded in Rochester, New York back in 1919, the Champion brand has outfitted athletes for generations. From USA Olympic teams to everyday athletes Champion has remained a leader in sports apparel forging the industry as we know it. We are searching for team members who share our passion for sport and fundamental belief that everyone has the potential to be a Champion.

    It’s about leaving everything you have on the field... be it in sport or in life. Being a Champion is a state of mind, an attitude that our store managers must embrace and deliver every single day. Here are just a few things that describe the leaders we want on our team.

    • TRUSTWORTHY: You don’t buy trust. It’s not gained overnight. Trust takes time, commitment, and consistency. We must earn it and re-earn it every day.
    • INCLUSIVE: We believe that all are welcome—on the field and in life. Our field has no fences. Our clubhouse has no membership fees.
    • PASSIONATE: Passion is the driving force of greatness. It’s doing what you do, simply for the love of it, day in, day out. Passion is the fuel of every champion.
    • CONFIDENT: Before you can believe in anything else, you need to believe in yourself. We celebrate who we are, and you should too.
    • COMPETITIVE: We believe in playing to win. Every day, every challenge we see as an opportunity to take ourselves to a higher place.

    What we are trying to say is…It takes a little more to make a Champion. Do you have what it takes? Are you ready to join the team entrusted with bringing Champion’s ultimate brand experience to life for consumers around the globe? Apply now and be at the forefront of representing Champion’s iconic athletic wear heritage while helping to shape its exciting future.


    Under the direction of the Store Manager, the Customization Specialist is responsible for prepping, executing and finishing customized orders. The Customization Specialist must be able to properly set up and calibrate single-head industrial embroidery machines and heat press machines and run them to fulfill customer orders. The Customization Specialist is also responsible for preventative and regular maintenance of the customization machines.


    • Genuinely understand, communicate and promote the culture, heritage, values and mission of Champion and its iconic product stories to customers
    • Select correct materials to perform customization in accordance with the specifications provided on the sales orders
    • Set up embroidery and heat press machines at the beginning of each shift, to ensure that they works according to standards during the day
    • Pull orders for customization and stage for next runs
    • Embroidery:
      • Select the right type and color or threads and ensure that they are properly threaded in machine needles
      • Hoop garments and fabric properly and set it under the needle to perform embroidery patterns
      • Select the right type and size of embroidery stencil to use for each design and ensure that any ragged edges are trimmed
      • Mount needles, blades and pattern plates onto embroidery machines and ensure that they are properly disconnected and cleaned after each job
      • Monitor embroidery machine operation to ensure high level of accuracy
    • Heat Press:
      • Ensure proper placement for embellishments
      • Properly set temperature for selected garments
      • Maintain proper heat press guidelines to ensure
    • Review product quality to verify custom orders are complete and according to customer’s specifications
    • Fold and bag decorated garments per sales order
    • Contact customers when orders are completed
    • Ship completed jobs via UPS, FedEx, Customer Pick Up as needed
    • Maintain a daily log of Work-In-Progress with expected completion times and document where each order is in process
    • Maintain inventory of thread, backing, solvy, bobbins, and expendable supplies (trimmer knives, blades, hook assemblies, bobbin cases, etc.)
    • Maintain inventory of embellishments
    • Maintain a clean and organized work space



    Minimum Education and Experience Required: 


    • High school Diploma/GED
    • Ability to prioritize, organize and multitask
    • Excited to be part of the Champion team and willing to work hard while having fun
    • Strong selling techniques and experience delivering high-level customer service
    • Work experience with commercial embroidery machine, preferably Tajima
    • Work experience with commercial heat press machine
    • Must be capable of running a single-head industrial embroidery machine
    • Must have competency with sizing embroidery files from .emb to .dst
    • Basic computer literacy and ability to learn and navigate software at an efficient pace
    • Ability to place spools of thread, cord, or other materials on spindles, insert bobbins, and thread ends through machine guides and components
    • Ability to sit, stand, or bend for up to 6 hours per day in a production area
    • Ability to package and prepare items for pickup/delivery with attention to quality
    • Ability to work weekends, evenings and holidays


    Preferred Experience:

    • 1-2 years heat press operation experience
    • 1-2 years Digitizing experience
    • 1-2 years minimum embroidery machine operation
    • 2+ years sewing experience
    • 1+ year clerical/software experience



    To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status


    Equal Opportunity Employer/AA: Minorities/Females/Veterans/Disabled

    Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:  

    Telephone: 877.999.5553

    Email: HBI_TA@hanes.com


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